Privacy Policy
Last Updated: 08.04.26
Welcome to The Skate Club’s website. We are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, and protect your information when you use our website.
This policy applies to this website only. When you make certain bookings, you may be directed to our third-party booking platform, which has its own privacy policy and terms.
1. Information We Collect
When using our website, we may collect:
- Personal Information: such as your name, email address, and any information you provide via contact forms or newsletter sign-ups
- Usage Data: information about how you use our website, including pages visited and interactions (via analytics tools)
- Cookies: small data files used to improve your experience (see Section 5)
Where purchases are made directly on our website (for example via WooCommerce), limited payment and order information is collected and processed securely through our payment providers. We do not store full card details.
2. How We Use Your Information
We use your information to:
- Respond to enquiries submitted through the website
- Send newsletters and updates (only where you have given consent)
- Process website purchases where applicable
- Monitor and improve website performance and user experience
- Understand how visitors interact with our website
3. Legal Basis for Processing
We process your data under the following lawful bases:
- Consent: when you sign up to receive marketing communications
- Legitimate Interests: to respond to enquiries and improve our website
- Contractual Necessity: where you make a purchase or booking
- Pre-contractual Steps: where you contact us before making a booking
4. Bookings, Payments and Third-Party Platforms
We use a combination of systems to manage bookings, payments, and customer data:
- LoveAdmin (Booking Platform):
Many bookings for sessions, courses, and events are processed through LoveAdmin. When you proceed to book, you may leave our website and enter their platform. Any data you provide there is processed under their privacy policy and terms, and you will be asked to agree to separate Terms and Conditions. - WooCommerce (Website Purchases):
Some products or services may be purchased directly through our website. Payments are processed securely via third-party payment providers integrated with WooCommerce. We do not store full payment card details. - Go High Level (CRM and Marketing):
We use Go High Level to manage contacts, customer relationships, and marketing communications. If you submit your details through forms or interact with us, your information may be stored and managed within this system.
5. Cookies
We use cookies to:
- Improve website functionality
- Understand user behaviour
- Personalise your experience where possible
We use a cookie banner to request your consent where required. You can control or disable cookies through your browser settings.
6. Data Sharing
We do not sell your personal data.
We may share your data with trusted third-party service providers where necessary, including:
- Booking platform providers (e.g. LoveAdmin)
- Payment processors (via WooCommerce)
- CRM and marketing systems (e.g. Go High Level)
- Analytics and email service providers
All third parties are required to handle your data securely and in accordance with data protection laws.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time (for marketing)
- Object to or restrict certain types of processing
To exercise any of these rights, contact us at:
info@theskateclub.com
8. Data Retention
We retain personal data only for as long as necessary:
- Enquiry data is kept for as long as needed to respond and follow up
- Marketing data is kept until you unsubscribe or withdraw consent
- Transactional data is retained as required for legal, accounting, and operational purposes
You can unsubscribe from emails at any time using the link in our communications.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
10. Children’s Privacy
This website is not intended for children under 16, and we do not knowingly collect personal data from children through the website.
Bookings for children are made by parents or guardians via our booking systems.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: info@theskateclub.com